WEBSITE 
If you encounter any issues please contact customer services either by inbox message, calling/WhatsApp/SMS 07742 911117

DISPATCH:
Unfortunately there are occasions that high demand for our products may mean that we become temporarily out of stock, in such cases we order from our supplier immediately. This can however mean that the dispatch of your order may be delayed. If this happens we will contact you immediately with the necessary information. We aim to dispatch within 48 hours (weekends/bank holiday excluded) and UK delivery is usually 72 hours thereafter (excluding weekends/bank holidays), some stock is upto 21 days for delivery when straight from manufacturer (curtains from downstairs living range, bumper bedsets) .  Should items be out of stock and manufacturer informs us they are discontinued we reserve the right to refund payment in full immediately as we are unable to complete the order.  In this case the refund will be applied to the method of payment, notes will be added on the payment refund screen, we can not be held responsible for your bank/card provider not providing the notes we upload.  Please note when paying by PayPal items are sent to the verified PayPal address to ensure your transaction is covered by PayPal protection. 

PAYMENTS:
All payments are processed via Paypal or Stripe which are both secure card processor. They offer the best buyer protection so you know your transaction is certified and secure. We do not retain any card details from payments given over the phone. Please note when paying by PayPal items are sent to the verified PayPal address to ensure your transaction is covered by PayPal protection.

We offer a full no quibble money back, or exchange on any items that arrive in the incorrect size to that which was ordered. We are only human and occasionally the odd packing error does occur. Should your items be damaged upon receipt we ask that you keep all the packaging that they came in, contact us and we will arrange for the return. Should you wish to return the item as you have changed your mind we will accept returns back to our warehouse within 7 days of purchase, please contact us and we will give you the return mailing address, your refund for the cost of the goods will be made upon receipt of the return item(s).

DAMAGES:
Please note damages etc need to be reported within 7 days of receipt. We advise that you check your items upon receipt. Refunds are made within 7 days of receiving goods, after this we will be happy to exchange up to 14 days.

BEDDING RETURNS:

Returns that are made due to a change of mind or item not being as expected (color/style/pattern) must be made with ALL the original manufacturer packaging and in the condition they were received in. We understand that you may have broken the seal on the packaging to feel the material, however if the item has been out and on your bed it is now deemed as “used”. If you return an item and it is not in the manufacturers packaging and in a “fit for resale” condition (ie. in the condition you received it in) there will be a restocking charge of £5.00 applied that will be deducted from your refund.

Beyond 14 days claims for bedding will all be managed by Head Office - email: elegancebedding@gmx.com

Returns Details for bedding:
Please send your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order. To initiate return you need to email eleganceboudoir@outlook.com or send a message to us via our contact tab on website where you will be given the returns authorisation code and address.

SHABBY CHIC FURNITURE & ACCESSORIES RETURNS:
Returns that are made due to a change of mind or item not being as expected (color/style/pattern) must be made with ALL the original manufacturer packaging and in the condition they were received in. We understand that you may have broken the seal on the packaging to feel the material, however if the item has been out and on your bed it is now deemed as “used”. If you return an item and it is not in the manufacturers packaging and in a “fit for resale” condition (ie. in the condition you received it in) there will be a restocking charge of £5.00 applied that will be deducted from your refund.

Beyond 14 days claims for furniture & accessories will all be managed by Head Office - email: eleganceboudoir@outlook.com - telephone: 07742 911 117

Returns Address for furniture & accessories:
Please send your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order. To initiate return you need to email eleganceboudoir@outlook.com or send a message to us via our contact tab on website where you will be given the returns authorisation code and address.


Please note that items are still your responsibility until it reaches us and returns postage cost shall be borne by you, unless the item is faulty. We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in the post.

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